handy

caller-id

Caller ID & Call Recording

ikonnect is integrated with Caller identification which is simple to work and keeps you in control of your incoming phone calls. ikonnect offers Caller-ID information from your phone line to the order entry module. Through the incoming call shows the customer's profile in the order entry module, allowing identify the calling customer, and speeding the access of customer's information. Using the Caller-id, information like customer name, phone, address, customers location, last order status, details about the order placed and earlier complaints (if any), can be shown on the executive desktop at the moment when he receives the call from the customer. The Call Recording system is an effective way to resolve customer disputes and demonstrate a pattern of compliance to enhance customer experience.




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